FREE delivery on orders over £99!
FREE delivery on orders over £99!
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We offer goods for sale through:
Our prices may change from time to time. Our website will always show our latest, real-time pricing, our colleagues will confirm the price that aligns with the website or discounted products in store and our printed materials such as catalogues or advertisements, will show our prices at the time of printing. If you order from a catalogue which quotes a different price to that on the website or mobile app, we will endeavour to highlight any price changes to you at the point of order.
We offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment by most credit cards and debit cards. Our stores also accept cash. We will only accept your order if we receive the payment in full. We provide credit accounts to a limited number of schools, local authorities and government-funded establishments under separate terms of business.
The prices we quote always include VAT at the relevant rate. Our Vat number is
GB 441 0622 39
We will deliver your order to any address in the UK. For standard delivery, we use a national carrier and in most cases you will receive your goods on the next working day. If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. With some of the more remote areas such as the Highlands of Scotland, delivery can take several days. If a quicker delivery is important, you may choose one of our premium delivery options. Whether these options are available will depend on where you are and, in some cases, the time of day. We will confirm this with you at the time you place your order. If you order by post and ask for a delivery option that is not available to your address, we will not charge you for it.
To cancel your order, contact us as soon as possible. Once the order has started processing, you may no longer cancel it. Due to our fast delivery service, as soon as your order is placed we will start to fulfil. If we have not already sent the goods out, we will cancel your order and issue a full refund (including delivery charges) to the credit card, debit card or PayPal account used to place your order. We will make the refund as soon as possible and within 14 days of cancellation.
If we have sent the goods before you cancel your order, you can still get a refund by following the returns procedure set out below or by refusing the delivery when it arrives. We will then process the refund within 14 days.
Bespoke items that are cut, mixed, personalised or made specifically to your requirements cannot be cancelled or returned if you change your mind.
We hope you’ll never need to return anything to us. But if you do, we want to make the process quick and easy with our 30-Day Money Back Guarantee – so you can exchange or refund your purchase with confidence.
We offer this guarantee on most products to give you complete peace of mind – you can return a faulty or unwanted, unused item for an exchange or full refund, providing it’s within 30 days of receipt.
If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund. Your rights, defined in the Consumer Rights Act 2015, are not affected by these terms.
Unless we have your written authorisation, we will always need an authorised signature when delivering goods to you.
If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.