LED Lighting Terms and Conditions

We offer goods for sale through various channels, including our website, our Contact Centre, our catalogue, and our stores. Please note that our prices may change from time to time. Our website will always display the latest real-time pricing, and our colleagues will confirm the price that aligns with the website or any discounted products available in-store. Additionally, our printed materials, such as catalogues or advertisements, will reflect the prices at the time of printing. If you order from a catalogue that quotes a different price than what is shown on our website or mobile app, we will strive to highlight any price changes to you at the point of order. For more information on our delivery policy, please refer to our terms and conditions.

We offer all our goods based on a payment-with-order basis, which means you must pay us when you place the order. We can accept payment through most credit cards and debit cards, and our stores also welcome cash payments. Please note that we will only process your order if we receive full payment. Additionally, our delivery policy includes providing credit accounts to a limited number of schools, local authorities, and government-funded establishments under separate terms and conditions.

The prices we quote always include VAT at the relevant rate, in accordance with our delivery policy. Our VAT number is GB 441 0622 39, and you can find more details in our terms and conditions regarding LED lighting.

We will deliver your order for LED lighting to any address in the UK. Our delivery policy utilizes a national carrier for standard delivery, and in most cases, you will receive your goods the next working day. If you live in a remote area or if the carrier finds your address challenging to locate, your delivery may take a little longer. In some of the more remote areas, such as the Highlands of Scotland, delivery can take several days. If quicker delivery is important to you, we offer premium delivery options. The availability of these options depends on your location and, in some cases, the time of day. We will confirm this with you at the time you place your order. If you order by post and request a delivery option that is not available to your address, we will not charge you for it, as outlined in our terms and conditions.

To cancel your order, please contact us as soon as possible. Once the order has started processing, cancellation may no longer be an option. Due to our fast delivery policy, we begin to fulfill your order immediately after it is placed. If we have not yet dispatched the goods, we will cancel your order and issue a full refund (including delivery charges) to the credit card, debit card, or PayPal account used for the transaction. We will process the refund promptly, within 14 days of cancellation.

If we have already sent the goods before you cancel your order, you can still receive a refund by following the returns procedure outlined in our terms and conditions below or by refusing the delivery when it arrives. We will then process the refund within 14 days.

Please note that bespoke items that are cut, mixed, personalized, or made specifically to your requirements cannot be canceled or returned if you change your mind.

We hope you’ll never need to return anything to us, but if you do, we want to make the process quick and easy with our 30-Day Money Back Guarantee. This ensures you can exchange or refund your purchase with confidence, aligning with our delivery policy. We offer this guarantee on most products to give you complete peace of mind; you can return a faulty or unwanted, unused item for an exchange or full refund, provided it’s within 30 days of receipt. 

Unwanted items must be returned unused, unmarked, and in original packaging, as specified in our terms and conditions. Items must also be returned complete with all included accessories. Proof of purchase may be required for verification. Faulty items may be refunded, replaced, or repaired (where available) after purchase, covering only manufacturer faults. Postage costs are only refunded for items that are faulty, damaged, or sent in error. Your statutory rights are not affected.

If any of the goods we supply, including our LED lighting products, fail to perform satisfactorily due to faulty materials or workmanship, please contact us at any time. We will work with you to address the issue, which may involve a repair, providing a replacement product, or issuing a full or partial refund. Rest assured, your rights, as defined in the Consumer Rights Act 2015, are not affected by our delivery policy or these terms and conditions.

According to our delivery policy, we will always require an authorised signature when delivering goods to you, unless we have your written authorisation. Please refer to our terms and conditions for further details.

If unexpected events such as strikes, wars, acts of terrorism, or even minor issues like power cuts affect our business relationship with you, we will strive to maintain continuity. However, as outlined in our delivery policy and terms and conditions, we will not be held legally responsible for any failures arising from these unforeseen circumstances or any other situations beyond our control, including those related to LED lighting.