LED Lighting FAQ — LED Warehouse Direct

Question 1

Do you offer free delivery?

Accepted Answer

Yes. Standard delivery is free on all orders over £99. Orders under £99 are charged at £4.99 for standard delivery. We also offer express next-day delivery for £9.99 and free Click & Collect from our Birmingham warehouse.

Question 2

How quickly will my order be dispatched?

Accepted Answer

Orders placed before 2pm on a working day are dispatched the same day. Orders placed after 2pm or on weekends are dispatched the next working day. You will receive a dispatch confirmation email with tracking information.

Question 3

Do you deliver outside the UK?

Accepted Answer

Currently we deliver to mainland UK addresses only. For international enquiries, please contact us directly at info@ledwarehousedirect.com.

Question 4

Can I collect my order from your Birmingham warehouse?

Accepted Answer

Yes. Click & Collect is available free of charge from our warehouse at Unit 2, Speedwell Trading Estate, 108 Kings Road, Tyseley, Birmingham, B11 2AT. Collection is available Monday to Friday 9am–6pm, and Saturday and Bank Holidays 11am–4pm.

Question 5

How do I open a trade account?

Accepted Answer

Trade accounts are available to electricians, contractors, facilities managers and businesses. Contact us via the contact form or call 0121 403 3664 to discuss exclusive trade pricing. You can also register online and our team will be in touch.

Question 6

What discounts are available on trade accounts?

Accepted Answer

Trade account holders receive exclusive pricing across our full range. Pricing is tailored to your order volume and product mix. Contact our trade team for a personalised quote.

Question 7

Can I order in bulk for a large project?

Accepted Answer

Absolutely. We supply large-scale commercial and industrial projects regularly. For bulk orders, please contact us directly so we can confirm stock availability, lead times and project pricing.

Question 8

What is the difference between cool white, neutral white and warm white LED?

Accepted Answer

Colour temperature is measured in Kelvin (K). Warm white (2700K–3000K) gives a cosy, yellow-toned light suited to homes and hospitality. Neutral white (3500K–4000K) is a balanced, natural light ideal for offices and retail. Cool white (5000K–6500K) is a crisp, blue-toned light used in warehouses, workshops and industrial settings where visibility is critical.

Question 9

What does IP rating mean on LED lights?

Accepted Answer

IP (Ingress Protection) rating indicates how well a fitting is protected against dust and water. The first digit (0–6) refers to dust protection; the second digit (0–8) refers to water protection. For example, IP65 means fully dust-tight and protected against water jets — suitable for outdoor use or wet areas like car washes. IP20 is for dry indoor use only.

Question 10

How many lumens do I need for a warehouse or industrial space?

Accepted Answer

As a general guide, warehouses and industrial spaces typically require 200–500 lux at working height. For a standard 6m ceiling height, a 100W LED high bay producing around 12,000–14,000 lumens will cover approximately 25–30m². For racking aisles or precision work areas, you may need higher lux levels. We recommend a free lighting design consultation — contact us for details.

Question 11

Can I replace my existing fluorescent tubes with LED?

Accepted Answer

Yes. LED tube replacements are available in T8 and T5 formats. You can choose between Type A (plug-and-play, works with existing ballast), Type B (bypass ballast, direct mains wiring) or Type A+B (works both ways). Type B is generally more energy-efficient and reliable long-term. Always check the tube length and cap type (G13 for T8, G5 for T5) before ordering.

Question 12

What warranty do your LED products carry?

Accepted Answer

Most products in our range carry a minimum 2-year warranty. Ecolux England branded products carry a 5-year warranty. Full warranty details are listed on each individual product page.

Question 13

Are your LED products dimmable?

Accepted Answer

Dimmability varies by product. Products that are dimmable are clearly marked on the product page. If you need a dimmable version of a specific product, please contact us as we may be able to source it. Always use a compatible LED dimmer switch — standard trailing-edge dimmers are recommended for most LED products.

Question 14

What is the difference between Ecolux England and Ecolux Essentials?

Accepted Answer

Ecolux England is our premium brand, manufactured to higher specifications with longer warranties and better build quality — ideal for commercial and industrial applications. Ecolux Essentials is our value range, offering reliable performance at a lower price point, suited to residential and light commercial use.

Question 15

What is your returns policy?

Accepted Answer

We accept returns on unused, unopened products within 30 days of delivery. Items must be in their original packaging. Please contact us before returning any item to obtain a returns authorisation number. See our full Return & Refund Policy for details.

Question 16

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged, please photograph the damage and contact us within 48 hours of delivery at info@ledwarehousedirect.com. We will arrange a replacement or refund as quickly as possible.

Question 17

How long do refunds take?

Accepted Answer

Once we have received and inspected the returned item, refunds are processed within 5–7 working days back to your original payment method.

Question 18

How do I submit a warranty claim?

Accepted Answer

To submit a warranty claim, contact us at info@ledwarehousedirect.com with your order number, product SKU and a description of the fault. We will advise on the next steps as quickly as possible.

Frequently Asked Questions

Ordering & Delivery

Trade Accounts

Products & Technical

Returns & Refunds

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